Frequently Asked Questions – and Answers
Rates & Fees
What are your rates?
Headshot rates and details on what is included are conveniently listed on the individual services pages for the type of photo shoot you want, and on booking web pages. There are also mobile headshot rates listed there. Most video productions are custom. Please inquire from the contact page for custom rates.
Which forms of payments are accepted?
To book, a deposit is required, which you can pay for with your credit or debit card. For the balance due at the end of your session, you can pay with a major credit card, cash, Venmo or PayPal. For cash, exact amounts are preferred. Sorry, no personal checks or cryptocurrency. Corporations with a tax ID can also pay with a corporate check.
When is payment due?
Deposits are due when booking online. Payment for a session is due in full at the completion, or end, of the scheduled session. A receipt can be emailed for tax filing purposes, expense reports, etc.
What is or is not included with rates?
On the booking page, before you begin booking, you will be shown comprehensive details about what’s included per session as it differs from session to session. If something is not listed, it likely is not included.
Do you provide printing and if so, how much is it?
Yes. Prints are additional. Rates for on-site printing services can be seen at the rates page, available from the main menu. Printing is only offered to customers that had their photos made by The Light Committee, not third party / other photographers.
About a Session & Getting the Photos
What is included in a headshot session?
When you go to book online, you will be shown what each session includes. You can go see these details by selecting a photo shoot category from the rates page or from the main menu. Generally, what is not included, or is extra, is: hair and makeup stylist, printing, wardrobes, expenses, props, and anything else not listed under the rates section.
How do I get the photos?
After the session is complete, and usually within 1-3 business days, an online proof gallery will be provided via email. With this gallery you can download all the usable photos. You can also review and select any you want to purchase retouches for. Once you have made your retouch selection(s) and submitted them, retouching will be done to those selection(s). Around another 1-3 business days after you have submitted them, the gallery will again be updated with the retouched photos and you will be notified by email of the update. Retouches are priced separately because most people are unsure of how many photos they want retouched until they see the gallery.
What files do I get?
The retouched photos are provided in two formats: print-quality JPEG sized as an 8×10” and as web-optimized JPEG files (smaller files, still of high quality, ideal for posting online, emailing, digital submissions, etc.). You get all the usable photos without retouching as web-quality JPEG files sized around 2,000 pixels on the long edge, not cropped from the camera. Sorry, the extra photos are not provided in print quality due to the massive uploading file size, time constraints, and storage requirements. RAW files are not provided and remain the the legal property of the photographer, per US copyright law.
Is a hair and makeup artist included?
There are some session options that include sourcing a hair and makeup artist. You pay them directly as they are partners, not employees or under contract with the studio. Otherwise, no, hair and makeup is not included.
How long is a headshot session?
Session times can range from 30 minutes to around two hours, depending on the session you choose.
Do you accept walk-ins or same-day service?
No. Sessions are by appointment only. However, same-day service is possible, depending on the day’s workload. Please inquire as early as possible. There is an additional fee for same-day service, meaning if you need the photos the same day as your session.
What are “looks” for a session?
A look is generally an outfit change or a change in hair style or makeup. It can also be a change in the background, location, or lighting. Quick changes that take seconds to do, like tossing on a jacket, changing a tie, taking off or putting on glasses, usually do not count as a look change.
Do you retouch the photos?
Yes, for the photos you select, based on the session chosen and paid for. Retouching is done to noticeably enhance your appearance while preserving a natural look. There are some “experts” that claim retouching is bad. This is simply untrue. Some blemishes should be removed because they are naturally not always part of you – acne, a flyaway hair, some red eye, lint, etc.
What studio backgrounds are available?
There are well more than one hundred in-studio background combinations possible that vary in colors, gradients, spotlighting, brick, other textures, and more.
Where do you do outdoor sessions?
For most sessions, right on the street where the studio is located. For location sessions, like Glendale, Burbank, Pasadena, or Los Angeles, we will likely meet at a pre-agreed location. There are sessions where we can shoot almost anywhere in Los Angeles county. Please note property or other location permissions may be legally required.
Are there any forms to process?
Yes. There is a standard liability release for the studio and permission for photography. You will need to accept these terms during the booking process.
Booking a Session
How can I book a session?
Sessions are usually booked online using the booking system, which can be accessed on each individual services page. There you can see rates, what’s included, and a schedule of available sessions. You can also call the studio – happy to book for you but it should be noted you will be asked to reveal the address for the credit card to be used as the processor requires it.
Is there a deposit required?
Yes, a deposit to hold a session time is required. That deposit is applied toward the total cost of the session. The balance is due at the end of the session. There is a cancellation policy to accept, of which you will get the chance to read before finishing your booking.
What if I need to cancel or rebook?
There is a cancellation and rescheduling policy to accept during your booking session. You will get an opportunity to review it before you pay and finalize your booking. You can reschedule a session, within the parameters of the policy, and a reschedule link is provided in your booking confirmation.
How far in advance should I book a session?
This varies depending on current demand and your needs to plan ahead and prepare. However, it is generally best to plan for at least two days prior to your desired date for a session. You can typically book up to 1-2 months in advance. Sessions are by appointment only.
Can I bring someone with me to the session?
Yes, but please inform the studio of such plans and anyone entering is accepting the studio liability release.
Before & During Your Session
What should I wear?
The quick answer is, keep it simple – solid vibrant colors are best. If you book an unlimited looks session, bring plenty of options. For businesspersons, when wearing a tie or similar accessories, consider minimal patterns or colors that contrast well, but are not the same color as the suit coat. NOTE: some suits have intricate patterns or sheens to them that when studio-lit produce unnatural artifacts that can be near impossible to edit out. Avoid these. Generally, keep jewelry to a minimum. The main point is that you want your face to outshine what you are wearing so the focus stays on you and not what you are wearing. For modeling digitals, solid colors are good as well as form-fitting clothes. Also, bring plenty of options.
Should I get a hair cut, good night’s sleep – what else?
If you are getting a haircut before, try to do it at least a few days prior so your hair has time to grow back a bit to your more natural look. Also, just in case you get a bad haircut, there is recovery time, or enough time to reschedule. Wearing makeup is okay – just do not go beyond what you would do on a typical important day, like when going to a casting or meeting an important client or customer. Get a good night’s sleep the night before so you look fresh all day the day of your headshots. Also, drink lots of water for a a few days ahead of your session, so your skin looks more naturally hydrated and clearer.
Should I wear glasses?
If you normally wear glasses – to meet clients, during your workday, for castings, etc. – it is recommended you wear your glasses. It is a good idea to look as close to how you would look on a typical day. However, sunglasses are almost never recommended. If you have anti-reflective glasses, those are usually more helpful to prevent glare from lighting.
Should I wear jewelry?
It is usually best to keep jewelry to a minimum. But again, it is okay to wear some, usually the same amount of jewelry you would for a typical workday, client meeting, casting, etc. The more jewelry you wear, the more it takes away from the focus being on your face. So, keep that in mind.
Should I Smile?
In almost all cases a smile is preferred. Exceptions include actor theatrical headshots, some lifestyle shots, etc. How much to smile can depend on the profession or your personal comfort level. It is standard to look into the camera for headshots (not always for lifestyle shoots). Looking into the cameras is what helps create your image as confident, trustworthy, approachable, and so on.
About the Studio and Location
Where is the studio and what are your hours?
The studio is at 2266 Honolulu Ave, Montrose, CA, 91020 – it is part of the Glendale area. Hours are M-F, 10-6 and Saturday 10-12. For the most current details on locations and hours, please see the contact page on the website.
What accommodations does the studio have?
In addition to the main studio area, there is a restroom / changing room. There is a waiting area. There is a secondary studio area. There is also a hair and makeup room. Free Wi-Fi is available if needed. There are also free drinks: bottled or cooler spring water, coffee, or tea.
Where can I park when coming to the studio?
There are parking lots with 3 hours free parking just North and South of Honolulu Ave. It is then just a 2-4 minute walk to Honolulu Ave from either lot. Your confirmation email will have a photo of the parking details. There is also metered (coins only) parking on Honolulu Ave.
What photo gear do you have or use?
The studio has a comprehensive array of high-end commercial photography gear to do practically any type of photography or video. This includes multiple studio lights and lighting modifiers, many backgrounds, and much more. Camera gear includes full-frame sensor models and premium brand lenses. Studio lighting includes commercial-grade strobes for photography and continuous light setups for video.